Nightbook - How It Works

YOUR GROUP SUBMITS A GROUP CONTACT FORM

The Nightbook coordinator is constantly seeking groups to cover week-long commitments of evening/overnight shifts (5pm-9am the next day). The coordinator works closely with our tech team to program the call forwarding to your group members on their assigned dates.

YOUR NUMBER IS NOT VISIBLE TO THE CALLER

Callers dial the hotline number (516-292-3040) and the calls are automatically forwarded by our tech committee to the number you provided to the Nightbook coordinator.

SHIFT HOURS

Unless otherwise arranged/specified by the Nightbook Coordinator, your shift is from 5PM until 9AM the next morning.

BEFORE YOUR SHIFT

Check your outgoing voicemail greeting on the phone you’ll be using — if it includes your phone number or last name, you may wish to change it, since if you don’t answer a call quickly enough, the caller will be sent to your voicemail where they can hear your number.

STARTING YOUR SHIFT

There’s no need for you to do anything except be ready for calls to come in! If you want to “test” the call forwarding, call the hotline from another number. The number you provided should ring.

ANSWERING A CALL

Calls via the hotline will usually appear on your phone as a number you don’t recognize. Most volunteers answer by saying something like “Nassau Intergroup” or “Hi, you’ve reached the Nassau Intergroup Hotline – how can I help you?”

STAY IN YOUR LANE

We share information about AA, and we may share some of our personal experience. We avoid sharing opinions on outside issues, including other organizations or fellowships. We stick to our primary purpose of helping those with a drinking problem.